{"id":522,"date":"2026-10-03T11:37:21","date_gmt":"2026-10-03T11:37:21","guid":{"rendered":"https:\/\/borderlessadvice.com\/?post_type=ba_guide&p=522"},"modified":"2026-10-03T11:37:21","modified_gmt":"2026-10-03T11:37:21","slug":"dutch-government-agencies-who-to-contact","status":"publish","type":"ba_guide","link":"https:\/\/borderlessadvice.com\/?ba_guide=dutch-government-agencies-who-to-contact","title":{"rendered":"Which Dutch government agency do I need? IND, Belastingdienst, UWV, SVB, DUO, RDW and more"},"content":{"rendered":"

Dutch public administration is distributed across specialist organisations. The fastest way to solve a problem is usually to identify who owns the decision<\/strong> before calling anyone. DigiD may be the login method for several portals, but it does not mean those portals are the same organisation.<\/p>\n

Who handles what?<\/h2>\n
\n
Organisation<\/th>Main things newcomers commonly use it for<\/th>Typical portal<\/th><\/tr><\/thead>
Municipality (gemeente)<\/td>BRP\/address, civil affairs, local permits\/support and local services<\/td>Municipality website\/account<\/td><\/tr>\n
IND<\/td>Residence permits, many immigration procedures, residence documents and naturalisation assessment<\/td>My IND<\/td><\/tr>\n
Belastingdienst<\/td>Income tax and other national tax administration<\/td>Mijn Belastingdienst<\/td><\/tr>\n
Dienst Toeslagen<\/td>Healthcare, housing, childcare and child-related income-tested benefits<\/td>Mijn Toeslagen<\/td><\/tr>\n
UWV<\/td>WW unemployment benefit and several employee-insurance\/sickness\/disability functions<\/td>Mijn UWV<\/td><\/tr>\n
SVB<\/td>AOW state pension, child benefit and several national-insurance schemes<\/td>My SVB<\/td><\/tr>\n
DUO<\/td>Student finance, study-related administration, diploma services and state exams<\/td>Mijn DUO<\/td><\/tr>\n
RDW<\/td>Vehicle registrations, vehicle records and Dutch driving-licence register functions<\/td>My RDW<\/td><\/tr>\n
CBR<\/td>Driving theory\/practical exams and medical fitness-to-drive procedures<\/td>Mijn CBR<\/td><\/tr>\n
MijnOverheid \/ Logius<\/td>Cross-government Berichtenbox and selected personal-data view; not the body that decides your tax\/benefit\/permit case<\/td>MijnOverheid<\/td><\/tr>\n<\/tbody><\/table><\/figure>\n

Tax and benefits are related but not the same file<\/h2>\n

The Belastingdienst handles tax. Dienst Toeslagen<\/strong> handles income-tested benefits such as zorgtoeslag, huurtoeslag, kinderopvangtoeslag and kindgebonden budget. They share government data, but you should still treat a tax assessment and a benefit calculation as separate decisions with separate change\/objection routes.<\/p>\n

Employment support: municipality versus UWV<\/h2>\n

UWV administers employee-insurance schemes such as WW and handles many sickness\/disability cases. Municipalities administer social assistance under the Participatiewet and local support. Which route applies depends on your employment and insurance history; do not apply to the municipality simply because you are unemployed.<\/p>\n

Family and pension payments: SVB versus Toeslagen<\/h2>\n

SVB implements national-insurance schemes including AOW and child benefit. Income-tested child-related benefits can be handled by Dienst Toeslagen. Families can therefore have files with both organisations at the same time.<\/p>\n

Immigration: municipality registration does not replace IND<\/h2>\n

Municipal BRP registration and IND residence procedures are connected but legally different. IND states that anyone coming to live in the Netherlands for more than 4 months still registers with the municipality, but non-EU residents may also have residence-permit obligations. If your residence status changes, check IND rather than assuming the municipality has resolved it.<\/p>\n

Education: DUO is broader than student finance<\/h2>\n

DUO handles student finance and study administration and also operates diploma services and state exams, including Staatsexamen NT2. For course admission itself, however, the school\/university remains responsible for admission decisions.<\/p>\n

How to route a confusing letter<\/h2>\n
  1. Look at the sender\/letterhead and reference number.<\/li>
  2. Open the sender’s official website yourself; do not rely on links in an unexpected email or SMS.<\/li>
  3. Check the same case in the sender’s logged-in portal if available.<\/li>
  4. Find the decision date and objection\/payment deadline.<\/li>
  5. If the letter is in your MijnOverheid Berichtenbox, remember that MijnOverheid delivered it; the sender<\/strong> still owns the underlying decision.<\/li><\/ol>\n

    Do not call the wrong authority with your BSN<\/h2>\n

    Government.nl explicitly warns not to share sensitive personal data such as a BSN in ordinary social-media\/WhatsApp enquiries. Use the secure portal or the official contact route of the organisation that owns your case.<\/p>","protected":false},"excerpt":{"rendered":"

    A routing guide to the main Dutch public organisations newcomers deal with, including tax, benefits, immigration, unemployment, pensions, education and vehicles.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","ba_country":[2],"ba_topic":[466,462,468,467,469],"ba_audience":[15,16,17],"ba_section":[168,20,22,19],"ba_stage":[28,30,27],"ba_location":[],"class_list":["post-522","ba_guide","type-ba_guide","status-publish","hentry","ba_country-netherlands","ba_topic-digid","ba_topic-government-administration","ba_topic-government-agencies","ba_topic-mijnoverheid","ba_topic-public-services","ba_audience-eu-eea-swiss","ba_audience-non-eu","ba_audience-residents","ba_section-legal-rights","ba_section-living","ba_section-money-costs","ba_section-moving","ba_stage-getting-established","ba_stage-living-stage","ba_stage-moving-arriving"],"_links":{"self":[{"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=\/wp\/v2\/ba_guide\/522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=\/wp\/v2\/ba_guide"}],"about":[{"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=\/wp\/v2\/types\/ba_guide"}],"author":[{"embeddable":true,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=\/wp\/v2\/ba_guide\/522\/revisions"}],"predecessor-version":[{"id":523,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=\/wp\/v2\/ba_guide\/522\/revisions\/523"}],"wp:attachment":[{"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=522"}],"wp:term":[{"taxonomy":"ba_country","embeddable":true,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fba_country&post=522"},{"taxonomy":"ba_topic","embeddable":true,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fba_topic&post=522"},{"taxonomy":"ba_audience","embeddable":true,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fba_audience&post=522"},{"taxonomy":"ba_section","embeddable":true,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fba_section&post=522"},{"taxonomy":"ba_stage","embeddable":true,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fba_stage&post=522"},{"taxonomy":"ba_location","embeddable":true,"href":"https:\/\/borderlessadvice.com\/index.php?rest_route=%2Fwp%2Fv2%2Fba_location&post=522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}